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Casual/On-Call Crisis Response Team Leader


Job Status: Casual/On-Call Crisis Response Team Leaders provide on-call emergency response coverage on an as needed basis for a 24/7Crisis Response Schedule. Team Leaders provide their availability to be on-call for Day Shifts (8am-5pm) and/or Night Shifts (5pm-8am) during the week and at Weekends: 8am-8pm and 8pm-8am.


Rate of Pay:  Casual/On-Call Crisis Response Team Leader are paid for 3 hours for every shift worked at a rate of $15.50/hour. 4% vacation pay is also provided on each pay. Pay schedule is the 1st and 15th of the month. Mileage also provided.



Job Description:

The role of the On-Call Crisis Response Team Leader is to be available and respond to emergency requests for assistance from full time staff and / or respond to the emergency phone line as requested. The Team Leader will provide leadership and direction on all emergency incidents that s/he is dispatched to.  They will also complete required reports and liaison with the Emergency Services Supervisor as well as emergency service providers on scene.  The position requires a high level of commitment, responsibility, and leadership.

The After-Hours Emergency Response Supervisor is supervised by the Emergency Services Manager.

Education and Qualifications:

  • Consent to a Criminal Background Check including a Vulnerable Person Check
  • Ability to maintain strict confidentiality (Oath of Confidentiality to be signed)
  • Valid Driver’s License and access to a reliable vehicle; willingness to travel within the catchment area (Leeds & Grenville)
  • Relevant post secondary education and / or experience with victims of crime is an asset.
  • Completion of the Victim Services Volunteer and Team Leader training required (will be provided)
  • An ability to deal with high stress and crisis incidents in a calm and soothing manner.
  • Strong interpersonal skills and ability to maintain good working relationships with police, volunteers, staff and other social services providers
  • Excellent decision making, organizational and communication skills
  • Conscientious in completing all necessary documentation
  • Ability to provide non-judgmental, sensitive, emotionally safe services related to volunteers and victims
  • High level of commitment and responsibility


  • Respond to all requests for crisis assistance/service; coordinate crisis response while liaising with Emergency Supervisor, police and/or other emergency services.
  • Arrange a meeting place between the two Responders.
  • Maintain regular contact with the Emergency Response Supervisor during the call and ensure all safety protocol are followed on scene.
  • Inform your supervisor of any important information or threatening behaviour that must be brought to their attention (i.e. safety concerns or important details of call)
  • Consult with your supervisor if any unusual, difficult, or emergency situation/circumstance arises that requires their immediate attention.
  • Request permission of all clients for follow up calls by full-time staff to determine next steps and / or provide a check in that all needs were met.
  • Debrief as needed with Volunteer Crisis Responders at the end of the call.
  • Gather necessary information to complete Team Leader reports
  • Ensure all alleged child abuse cases that are suspected by Crisis Responders on scene are reported immediately to the Executive Director.

Program Support

  • Participate in staff meetings as requested for review and updates of the programs, services, policies, and procedures and attend relevant training opportunities.
  • Provide feedback to supervisor on challenges within the program or service delivery response.
  • Send any relevant information to office for all follow-ups, non-urgent responses, referrals and requests for further information.


To apply - email your cover letter and resume to info@vslg.ca, attention Laura Rawas, Emergency Services Manager.