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Position: After Hours Emergency Response Supervisor

Job Status: The After Hours Emergency Response Supervisor works evenings and overnights from Friday at 5pm to 8am the following Friday. They work on a one week on, one week off rotation.

Rate of Pay:  Salary range plus mileage and Wellness Benefit: $11,000/year. Based on flat rate for 3 hours per shift for a total of 21hrs every 2 weeks.


Job Description:

The role of the After-Hours Emergency Response Supervisor is to answer the pager after office hours and on weekends to respond to police/emergency services requests for immediate crisis assistance.  The After-Hours Emergency Response Supervisor will dispatch a team of two Volunteer Crisis Responders and / or staff and offer support and guidance while monitoring the call.  The position requires a high level of commitment, responsibility, and leadership.

The After-Hours Emergency Response Supervisor is supervised by the Emergency Services Manager.


Education and Qualifications:

  • Consent to a Criminal Background Check including a Vulnerable Person Check
  • Ability to maintain strict confidentiality (Oath of Confidentiality to be signed)
  • Valid Driver’s License and access to a reliable vehicle; willingness to travel within the catchment area (Leeds & Grenville Counties)
  • Degree or Diploma in the Social Services or related field preferred
  • Experience in social services and victim issues
  • Completion of the Victim Services Crisis Responder volunteer training
  • Knowledge of community resources
  • Energetic individual who possesses the ability to deal with high stress and crisis incidents in a calm and soothing manner
  • Strong interpersonal skills and ability to maintain good working relationships with police, volunteers, staff, and other social services providers
  • Excellent decision making, organizational and communication skills
  • Conscientious in completing all necessary documentation
  • Ability to provide non-judgmental, sensitive, emotionally safe services related to volunteers and victims
  • High level of commitment and responsibility



Crisis Response Management

  • Provide on-call pager response coverage on a rotational basis (every second week) during office closure hours as follows:

-Weekday coverage beginning at 5:00pm through to 8:00am Monday to Friday

-Weekend coverage beginning on Friday at 5:00pm through to 8:00am the following Monday Morning

-There may be times when you might be required to provide coverage during statutory holidays from 7:00am to 7:00am the following workday. 

  • Respond to all requests for crisis assistance/service from police and other emergency services; coordinate crisis response while liaising with police and/or emergency services
  • Affirm that the request for assistance is within the Victim Services mandate and that Volunteer Crisis Responders are sent to a safe location as per policy
  • Dispatch a team of two people (Volunteer Crisis Responders and / or staff / Team Leaders) to attend on-scene
  • Assist with arranging a meeting place between the two Responders if required
  • Dispatch Volunteer Crisis Responders from the back-up list if required
  • Attend on-scene if staff presence is required and / or if there are not enough volunteer responders and / or Team Leaders to attend
  • Maintain regular contact with the Responders during the call; ensure that all Crisis Responders follow regular check-in procedures; ensure that Responders arrive on scene and leave the scene safely
  • Debrief with Crisis Responders at the end of the call once they have arrived home
  • Gather necessary information from the Responders to complete staff reports and provide follow up as required.

Program Support:

  • Participate in staff meetings for review and updates of the programs, services, policies and procedures and attend relevant training opportunities
  • Have a copy of and be familiar with all policy and procedure manuals and disaster plans.
  • Provide feedback to the Program Manager and/or other Victim Services staff members on challenges within the program or service delivery response
  • Inform the Program Manager if any problems are encountered by police officers or other agency personnel regarding the service
  • Submit any relevant information to office for all follow-ups, non-urgent responses prior to the end of your shift.


To Apply:

Cover Letter and Resumes can be sent directly to: info@vslg.ca and directed to the attention of Laura Rawas, Emergency Services Manager. Applications will be received until position is filled.